ElectricSuper has appointed MUFG Retirement Solutions as its new administration partner, with the transition expected to be completed by late 2026.
The agreement will see the MUFG division provide core administration services to the South Australian exempt public sector superannuation fund, including contact centre support, online member services, and security and fraud management capabilities through its integrated technology platform.
ElectricSuper, which manages approximately $1.8 billion in funds under management, serves around 3,300 members, including about 700 pensioners and 300 defined benefit members.
Under the transition, accumulation, pension and defined benefit members will migrate onto MUFG Retirement Solutions’ administration platform using what the firm described as a “proven methodology” designed to prioritise service continuity, data integrity and operational resilience.
MUFG Retirement Solutions chief executive, Frank Lombardo, said the partnership reflected the firm’s ability to manage complex fund transitions while maintaining governance and member service standards.
“We are proud to partner with ElectricSuper. This collaboration demonstrates our ability to deliver complex fund transitions efficiently while maintaining the highest standards of governance and member service,” Lombardo said.
“It also reinforces our commitment to growth and innovation in the Australian superannuation market, helping funds like ElectricSuper navigate evolving regulatory requirements and member expectations while building a platform for long-term success.”
ElectricSuper chief executive, Melanie Muston, said the appointment aligned with the fund’s focus on improving member experience across the superannuation journey.
“Appointing MUFG Retirement Solutions as our administration partner supports our dedication to member experience excellence through each member’s superannuation journey. We are confident that working with MUFG Retirement Solutions will provide a smooth transition for our members and strengthen our operational capability,” Muston said.
“Their proven experience with both accumulation and defined benefit schemes and commitment to strong governance will bring benefits to our members and the fund. We are looking forward to working closely with MUFG Retirement Solutions and are confident that this partnership will enhance the overall member experience.”
