AXA Australia has improved its online insurance offering for financial advisers and its group insurance clients.
The group has created a website that gives advisers and others access to live updates on claims and underwriting information as a client’s case progresses through the AXA system.
Advisers will be able to access a listing of any outstanding underwriting requirements through the improved reporting system, according to AXA head of group insurance Robert Bergin.
The new website would also “enable advisers to search for policy documents online, which will be useful for complicated plans like master trusts, where each sub-plan has a separate schedule”, Bergin said.
“We have also included a secure document submission which feeds directly into AXA’s workflow management system, which speeds up response times.”
The insurance company has joined this year’s awards as a principal partner.
The $135 billion fund has transitioned away from TAL Life Insurance following an “extensive tender process”.
The $80 billion fund is facing legal action over allegedly signing up new members to income protection insurance by default without active member consent.
In a Senate submission, the Financial Services Council has once again called for further clarification that the government will assess the consumer outcomes of group insurance against the enshrined objective of superannuation.