An independent study has resulted in AXA upgrading its group insurance offering with a new pricing formula and service charter.
The new offer, launched this month, is the result of the independent study’s findings, which recommended refinements in both product and pricing.
According to AXA national group insurance solutions manager Stephen Rosengren, the key differentiator is the provision of a service charter covering all operational areas from underwriting to claims, quoting and disputes.
He said the company had also improved its quote service and was now offering an enhanced re-rating process.
Rosengren said the new group product offering included an unlimited maximum sum for death insurance and a maximum total and permanent disability (TPD) sum of $2.5 million, with the expiry age for death and TPD raised to 80 years.
The insurance company has joined this year’s awards as a principal partner.
The $135 billion fund has transitioned away from TAL Life Insurance following an “extensive tender process”.
The $80 billion fund is facing legal action over allegedly signing up new members to income protection insurance by default without active member consent.
In a Senate submission, the Financial Services Council has once again called for further clarification that the government will assess the consumer outcomes of group insurance against the enshrined objective of superannuation.