ING has upgraded its OneAnswer superannuation offering with a new online life insurance application and case management capability.
The company said the upgraded offering allowed advisers to write and manage group life insurance applications for clients utilising the OneAnswer Personal Super product.
According to ING, an adviser can lead a client through a series of questions, with the result that an application can be finished in between five and 20 minutes.
Commenting on the upgraded offering, ING’s head of retail platforms and employer super, Mark Pankhurst, said it represented the next instalment in an ongoing program of e-business enhancements.
He said the enhancements together with other recent improvements had occurred off the back of ongoing adviser research and feedback.
The insurance company has joined this year’s awards as a principal partner.
The $135 billion fund has transitioned away from TAL Life Insurance following an “extensive tender process”.
The $80 billion fund is facing legal action over allegedly signing up new members to income protection insurance by default without active member consent.
In a Senate submission, the Financial Services Council has once again called for further clarification that the government will assess the consumer outcomes of group insurance against the enshrined objective of superannuation.