MetLife introduces telephone insurance claims service
MetLife has moved to further improve its offering in the group insurance arena, with the implementation of what it is calling a 'Tele-Assessment' insurance claims service.
The new service allows for direct telephone communication with fund members to provide information about their claims and, where necessary, obtain further information.
The company believes the new offering will streamline services and provide greater transparency of claims status, at the same time reducing administrative requirements and paperwork.
MetLife Australia chief administrative officer Tom Flood said dedicated case-handlers would ensure members received a personalised service, offering them the ability to have questions answered over the phone and their expectations appropriately managed.
Recommended for you
The insurance company has joined this year’s awards as a principal partner.
The $135 billion fund has transitioned away from TAL Life Insurance following an “extensive tender process”.
The $80 billion fund is facing legal action over allegedly signing up new members to income protection insurance by default without active member consent.
In a Senate submission, the Financial Services Council has once again called for further clarification that the government will assess the consumer outcomes of group insurance against the enshrined objective of superannuation.
TOP PERFORMING FUNDS
ACS FIXED INT - AUSTRALIA/GLOBAL BOND
Fund name
3y(%)pa
1
Loftus Peak Global Disruption Fund Hedged
118.15 3 y p.a(%)
2
Global X 21Shares Bitcoin ETF
75.00 3 y p.a(%)
3
DomaCom DFS Mortgage
67.30 3 y p.a(%)
4
UBS Solactive Global Pure Gold Miners UCITS ETF Dis USD
61.11 3 y p.a(%)
5
Global X Ultra Long Nasdaq 100 Complex ETF
60.93 3 y p.a(%)
