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MetLife introduces telephone insurance claims service
MetLife has moved to further improve its offering in the group insurance arena, with the implementation of what it is calling a 'Tele-Assessment' insurance claims service.
The new service allows for direct telephone communication with fund members to provide information about their claims and, where necessary, obtain further information.
The company believes the new offering will streamline services and provide greater transparency of claims status, at the same time reducing administrative requirements and paperwork.
MetLife Australia chief administrative officer Tom Flood said dedicated case-handlers would ensure members received a personalised service, offering them the ability to have questions answered over the phone and their expectations appropriately managed.
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