IFM acting COO accepts permanent position

14 April 2025
| By Jessica Penny |
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The super fund-owned institutional investment manager has appointed an internal candidate as its next head of operations.

IFM’s acting chief operating officer Amy Diab will now come into the role in permanent capacity.

According to IFM, the decision follows an “extensive global search”, with the acting COO as of last October to now play an ongoing role in supporting the company’s global growth strategy.

Diab, prior to holding the role of acting COO, had been IFM’s global head of investment operations since 2018 when she joined the firm. 

She brings more than two decades experience in large-scale global financial services firms to the role, having served stints at Citi Securities Services and NAB Asset Servicing across operations, operating model design, client solutions, and sales.

As head of sales for Australia and New Zealand for Citi’s Securities Services business prior to joining IFM, Diab was responsible for the development of the sales strategy, client solutions, and execution for superannuation funds, fund managers, sovereign funds, and the insurance industry. 

“Amy’s extensive experience working with global firms will be incredibly valuable as we continue delivering on our growth strategy, for our clients and the millions of working people they represent,” IFM CEO David Neal said.

“Since joining IFM in 2018, Amy has been a driving force in fostering innovation, improving efficiencies and strengthening collaboration across our teams, and I am confident that she will continue to lead us towards even greater success.”

In October IFM confirmed the departure of experienced investment executive Lounarda David, who served as chief operating officer for over six years.

Clarifying at the time that Diab had assumed the role on an interim basis, IFM then said it was set to undertake a search to appoint a new COO.

Having joined the asset manager in 2018, David was responsible for managing all facets of IFM Investors’ operations, including transaction management and support, investment operations and services, business transformation, and investment accounting.

Prior to joining IFM Investors, David was the chief investment operations officer and member of the enterprise leadership team for four years at Sunsuper, which has since merged with QSuper to form Australian Retirement Trust.

David’s LinkedIn showed that she has been serving as an independent consultant at Lounarda David Consulting since March. 

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