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Admin dominates SCT complaints
Disputes about superannuation fund administration continue to dominate the work of the Superannuation Complaints Tribunal (SCT).
That is the bottom line of the SCT’s December quarter bulletin, released this week, which revealed administration complaints comprised the largest category of all written complaints, making up exactly half of the work of the Tribunal.
The second largest category was complaints around death which stood at 32.4 per cent of those handled by the SCT, while the disability complaints represented 13.3 per cent o those handled.
The SCT chairperson, Jocelyn Furlan has used the Tribunal’s latest bulletin to announce a restructure of the organisation into three business teams — complaints resolution, legal and business support.
She said the organisation would also be changing its “visual style”.
AUTHOR
Mike Taylor
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