Administration dominates superannuation complaints

Administration complaints continue to dominate the work of the Superannuation Complaints Tribunal (SCT).

That is the bottom line of the data released by the SCT this week, which revealed that administration complaints accounted for just over 46 per cent of those handled during the June quarter, followed by complaints relating to death benefits, which accounted for 35.9 per cent.

Complaints relating to disability issues accounted for 12.9 per cent of the complaints handled by the SCT.

The SCT data suggested that the number of complaints received rose in line with the manner in which the global financial crisis impacted superannuation returns between late 2007 and early 2009 before tapering off to its present levels.

There is, as yet, no indication from the data on whether the current market volatility will generate a further rise in activity for the SCT.