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AustralianSuper prioritises flood victims
AustralianSuper members affected by the flooding in south-east Queensland and northern New South Wales will have payment applications prioritised, the fund has announced.
"AustralianSuper is very concerned for our members who may be suffering as a result of the devastating floods affecting Queensland and NSW and we have already implemented steps to assist them," said AustralianSuper head of operations Shawn Blackmore.
This includes prioritising applications for financial hardship, payments made on compassionate grounds subject to approval by the Australian Prudential Regulatory Authority (APRA) and partial payments where members have unrestricted super for eligible members affected by the floods, he said.
"We are following up for confirmation and guidelines from AUSTRAC [Australian Transaction and Reporting Analysis Centre] on identification relief, similar to that provided to victims of the Victorian bushfires, for members who may have lost identification as a result of the disaster. Once these are received we will implement them as quickly as possible," he said.
"Finally, we have placed a message on our website and reconfigured our call centre menu to help quickly direct members affected by the floods to the correct area. We are closely monitoring any member requests during this period and we are committed to doing all we can to best assist them."
AUTHOR
Mike Taylor
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