POWERED BY MOMENTUM MEDIA
BUSS(Q) moves to phone-based claims process
The building and construction industry fund BUSS(Q) will deliver its members a phone-based claims system that will "save weeks in turnaround time", according to the fund's chief executive David O'Sullivan.
BUSS(Q) has worked with its insurer, OnePath, to make the claims process faster and more efficient compared with the current paper-based system. The new process will include a suite of customised online application and claim forms, and a telephone underwriting and claims system.
"The phone-based project is establishing a simpler and more personal service which ensures our members' insurance experience is much faster and easier at a time when speed and ease is paramount," said O'Sullivan.
OnePath has undertaken a number of enhancements to its telephone system to make faster contact with members and to conduct staff training more efficiently, according to OnePath head of life operations and customer service Shez Ford.
"OnePath is committed to working with super funds to make the life insurance process simpler and more efficient for their members. We want to encourage more Australians to actively manage their life insurance needs," Ford said.
Recommended for you
The corporate watchdog is preparing to publish a progress report on private credit this September, following a comprehensive review of the rapidly expanding market.
The fund has appointed Fotine Kotsilas as its new chief risk officer, continuing a series of executive changes aimed at driving growth, but NGS Super’s CEO has assured the fund won’t pursue growth for growth’s sake.
AMP Super has taken a strategic stake in Atmos Renewables, funding major battery and wind farm projects to boost Australia’s clean energy transition.
The major superannuation fund is facing legal action from ASIC after allegedly failing to inform the regulator about investigations into serious member service issues.
TOP PERFORMING FUNDS
ACS FIXED INT - AUSTRALIA/GLOBAL BOND
Fund name
3y(%)pa
1
DomaCom DFS Mortgage
74.26 3 y p.a(%)
2
Global X 21Shares Bitcoin ETF
72.60 3 y p.a(%)
3
Global X GlobalX FANG+ ETF
44.46 3 y p.a(%)
4
Pengana High Conviction Equities B
39.12 3 y p.a(%)
5
Pengana High Conviction Equities A
39.05 3 y p.a(%)
