BUSS(Q) moves to phone-based claims process
The building and construction industry fund BUSS(Q) will deliver its members a phone-based claims system that will "save weeks in turnaround time", according to the fund's chief executive David O'Sullivan.
BUSS(Q) has worked with its insurer, OnePath, to make the claims process faster and more efficient compared with the current paper-based system. The new process will include a suite of customised online application and claim forms, and a telephone underwriting and claims system.
"The phone-based project is establishing a simpler and more personal service which ensures our members' insurance experience is much faster and easier at a time when speed and ease is paramount," said O'Sullivan.
OnePath has undertaken a number of enhancements to its telephone system to make faster contact with members and to conduct staff training more efficiently, according to OnePath head of life operations and customer service Shez Ford.
"OnePath is committed to working with super funds to make the life insurance process simpler and more efficient for their members. We want to encourage more Australians to actively manage their life insurance needs," Ford said.
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