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Complaints outside jurisdiction
Superannuation fund members are continuing to find their complaints falling outside the jurisdiction of the (SCT) because they are failing to lodge their complaint with the fund trustee first.
That is the bottom line of the latest SCT quarterly report, which found that 248 complaints were received that were outside the tribunal’s jurisdiction, and that these represented 51.8 per cent of all complaints received.
It said that the largest category of complaints outside the SCT’s jurisdiction continued to be the failure of the complainant to lodge a complaint with the trustee prior to lodging with the tribunal, or a failure not give the trustee 90 days to consider the complaint.
The latest tribunal bulletin covering the period from October 1 to December 31, last year, reveals that complaints relating to death benefits accounted for 27.8 per cent of the total number of complaints received during the quarter, followed by complaints relating to administration and disability benefits.
The bulletin said that complaints about disability benefits accounted for 36.4 per cent of all cases open as at December 31, followed by death benefits with 27.8 per cent and administration with 23.9 per cent.
AUTHOR
Mike Taylor
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