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Cost of handling super complaints declines
While some other fees and charges have continued to rise across the superannuation industry, the average cost of dealing with complaints actually decreased last financial year, according to the Superannuation Complaints Tribunal (SCT).
SCT acting chairperson, Jocelyn Furlan used the SCT's annual report to the Parliament to reveal at the average cost per complaint resolved by the body had actually decreased by seven per cent from $2,650 to $2,445.
Furlan said that a total of 1,594 written complaints within the Tribunal's jurisdiction had been resolved or withdrawn — an increase of 26.1 per cent, with the number of conciliation conferences held increasing by 76.4 per cent to 748.
Her report said complaints resolved at review had more than doubled, with 270 complaints being resolved compared to 133 in 2012-13, an increase of 103 per cent.
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