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Death benefit complaints rising
There was an upturn in complaints lodged with the Superannuation Complaints Tribunal (SCT) during the March quarter, with most of the increase being owed to concerns about death benefits.
The chair of the SCT, Jocelyn Furlan, said that during the quarter the total number of written complaints received by the Tribunal increased by 0.5 per cent compared to the previous quarter, while the number of telephone inquiries actually declined by 15.9 per cent.
She said complaints about death benefit distributions had increased to 37.1 per cent of all complaints received, while the complaints relating to fund administration had remained stable at 48.2 per cent.
Furlan said 18 determinations had been issued during the quarter and that, overall, the SCT had affirmed the trustee’s decision in 72.2 per cent of these cases.
She noted that while 100 per cent of death benefit distribution cases had been affirmed, only 50 per cent of disability and administration cases had been affirmed.
AUTHOR
Mike Taylor
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