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Fund members re-engage
Superannuation fund members are increasingly engaged, according to new data released by Russell Investments.
Russell Member Services senior manager Justine de Mestre said fund members were increasingly ‘checking in’ and assessing their superannuation information — particularly as investment markets begin to recover.
She said the Russell Member Services team had witnessed a 140 per cent surge in general phone queries compared to the same quarter last year, and that between July and September, traffic to the Member Services section website had increased by 80 per cent. De Mestre said one of the most active groups was retired members, whereas at the same time last year retirees had generally adopted a ‘head in the sand’ approach preferring not to know what was happening during the period of extreme volatility.
AUTHOR
Mike Taylor
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