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FuturePlus employs Bravura super solution
Superannuation services provider FuturePlus Financial Services has gone live with Bravura's ePASS software solution to address poor website functionality and replace in-house legacy systems, Bravura has announced.
The general manager of operations at FuturePlus, Chris Matthews, said the ePASS system provided a single integrated view of member information from multiple data sources.
"This means that we can link accounts from up to seven administration systems under a single client record by using the member's key account information. In addition, when we update member details, all changes are automatically synchronised across multiple administration systems, considerably increasing efficiency," he said.
Bravura Group chief executive Simon Woodfull said the ePASS Back Office module would enable FuturePlus call centre staff to track customer contact history and make transactions, such as address changes, withdrawals and beneficiary updates, on behalf of members.
"We look forward to working with [FuturePlus] over the coming months as we progressively roll out our various ePASS modules: Member Online, Adviser Online, Employer Online and Back Office."
FuturePlus is owned by the NSW Energy Industry Superannuation Scheme (EISS) and provides administration and other back-office services to EISS, Local Government Super and Chifley Financial Services, and has assets of more than $9 billion.
AUTHOR
Mike Taylor
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