POWERED BY MOMENTUM MEDIA
‘New school’ for the win
Mercer's "new school" approach to super admin has helped the firm win superannuation/fund management provider of the year at FST Media's awards last night.
The award recognised the firm's technological leadership and disruptive innovation that helped it revolutionise the way it services customers and corporate clients.
Commenting on the award, Mercer financial services business leader in the Pacific, Andrew Godfrey, said the firm's focus on its customers was changing the firm from a good customer service provider to a great one.
"We've deliberately designed new products, changed our approach to customer service and invested in new technology to shake up the way we do business and add real value to customers and clients," Godfrey said.
"We've adopted a ‘new school' approach to super administration to personalise everything we do for members, and we think it will differentiate us in the market."
Mercer's "go to market" operating model with the customer is being driver by digital transformation, customer management, marketing automation, operating model, and workforce management.
Recommended for you
A major super fund has defended its use of private markets in a submission to ASIC, asserting that appropriate governance and information-sharing practices are present in both public and private markets.
A member body representing some prominent wealth managers is concerned super funds’ dominance is sidelining small companies in capital markets.
Earlier this month, several Australian superannuation funds fell victim to credential stuffing attacks, which saw a small number of members lose more than $500,000.
Small- to medium-sized funds have become collateral damage in an "imperfect" model for super industry levies, a financial institution has said.
TOP PERFORMING FUNDS
ACS FIXED INT - AUSTRALIA/GLOBAL BOND
Fund name
3y(%)pa
1
DomaCom DFS Mortgage
93.34 3 y p.a(%)
2
Global X GlobalX FANG+ ETF
37.15 3 y p.a(%)
3
GAM LSA Private Shares AU I
33.96 3 y p.a(%)
4
Fidante Credit Suisse Global Private Equity
29.68 3 y p.a(%)
5
Plato Global Alpha A
28.73 3 y p.a(%)
