POWERED BY MOMENTUM MEDIA
‘New school’ for the win
Mercer's "new school" approach to super admin has helped the firm win superannuation/fund management provider of the year at FST Media's awards last night.
The award recognised the firm's technological leadership and disruptive innovation that helped it revolutionise the way it services customers and corporate clients.
Commenting on the award, Mercer financial services business leader in the Pacific, Andrew Godfrey, said the firm's focus on its customers was changing the firm from a good customer service provider to a great one.
"We've deliberately designed new products, changed our approach to customer service and invested in new technology to shake up the way we do business and add real value to customers and clients," Godfrey said.
"We've adopted a ‘new school' approach to super administration to personalise everything we do for members, and we think it will differentiate us in the market."
Mercer's "go to market" operating model with the customer is being driver by digital transformation, customer management, marketing automation, operating model, and workforce management.
Recommended for you
A number of measures, including super on Paid Parental Leave, funding to recover unpaid super, and frameworks to encourage investment in the energy transition, have been welcomed by the superannuation industry.
A professional says all roads will lead back to superannuation in the next election.
Iress has said that incident involving the unauthorised access reported this week extends beyond what was initially reported.
Treasurer Jim Chalmers delivered the Albanese government’s third federal budget on Tuesday evening (14 May), touting a balanced approach in an environment of cross-currents.
TOP PERFORMING FUNDS
ACS FIXED INT - AUSTRALIA/GLOBAL BOND
Fund name
3y(%)pa
1
Spire Oaktree Opportunities XI First Close USD
66.99 3 y p.a(%)
2
Hills International
59.27 3 y p.a(%)
3
Acadian Global Equity Long Short Class A
32.82 3 y p.a(%)
4
CFS FC Acadian Global Equity Long Short
32.44 3 y p.a(%)
5
DomaCom 4/27 Crombie Avenue Bundall QLD 4217 Australia
32.01 3 y p.a(%)
Add new comment