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NGS to launch online advice offering
NGS Super aims to redirect 70-80 per cent of intrafund enquiries to its online advice offering after its launch.
NGS Super chief executive Anthony Rodwell-Ball said the introduction of its online advice had been delayed due to pending regulations around scaled advice, but would be introduced in the first quarter of 2013.
He said demand for affordable advice - which the fund recognised through member surveys and its financial planning arm - had grown in line with Stronger Super legislation.
"Whenever we've asked the question and the members have given feedback in whatever form, we've had a consistent theme that online advice would offer convenience in getting answers to the majority on the simple issues that they face," he said.
Rodwell-Ball said the 24/7 service fitted well with NGS Super's member demographics, as 60-65 per cent were employed in the education sector and had difficulty getting answers outside of working hours.
NGS Super is also poised to expand face-to-face and phone-based advice in line with an increased membership base in Queensland following the fund's merger with Uniting Church Super, and also in Western Australia off the back of the mining boom, Rodwell-Ball said.
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