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Spike in super complaints
The Superannuation Complaints Tribunal (SCT) has reported a spike in complaints in the June quarter.
The tribunal chair, Jocelyn Furlan reported that written complaints received during the quarter increased by 13.6 per cent while telephone complaints increased by 10.8 per cent.
The highest number of complaints received by the SCT (51.3 per cent) related to fund administration while those relating to death benefits decreased slightly to 35.5 per cent with complaints about disability benefits remaining static at 10.4 per cent.
The good news for Trustees out of the SCT data is that of the 28 cases determined by the Tribunal during the quarter, the Trustee’s original decision was affirmed in 64.3 per cent of cases.
AUTHOR
Mike Taylor
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