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Super administration complaints rising
Complaints about the administration of superannuation funds dominated matters handled by the Superannuation Complaints Tribunal (SCT) in the December quarter, according to the latest SCT Bulletin.
What is more, the complaints relating to administration appear to be trending upwards.
The SCT's acting chairperson, Jocelyn Furlan, said during the quarter the total number of written complaints received had risen by 5.1 per cent compared to the previous quarter and that the number of telephone enquiries had fallen by 6 per cent.
Furlan said complaints relating to fund administration as a percentage of total complaints had continued to rise and comprised the largest category, representing 57 per cent of all complaints.
Complaints about death benefit distributions had remained static during the quarter at 30.4 per cent while the trend decline in disability complaints continued, with that category accounting for just 9.1 per cent of complaints.
AUTHOR
Mike Taylor
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