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Super complaints in decline
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The recovery in share markets appears to have been reflected in a declining level of complaints being lodged with the Superannuation Complaints Tribunal.
The tribunal reported that in the December quarter the total number of complaints received had decreased 11.5 per cent compared to the previous quarter, with the number of telephone enquiries declining by 16.5 per cent.
According to the tribunal data, 47.8 per cent of all written complaints related to administration - but even this was down on the previous quarter.
It said death complaints made up the second largest category at 35.2 per cent, followed by disability, which represented 10.6 per cent of complaints.
AUTHOR
Mike Taylor
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