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Super complaints rise
The Superannuation Complaints Tribunal (SCT) found itself facing an upturn in complaints and telephone enquiries in the September quarter, but fewer complaints related to superannuation fund administration.
Releasing its quarterly statistics, the SCT said the total number of written complaints had risen by 5.5 per cent over the pervious quarter, with the number of telephone enquiries rising by 11.2 per cent.
However, it said the number of complaints within its jurisdiction relating to fund administration as a percentage of total complaints had fallen for the first time since the onset of the global financial crisis to stand at 50.9 per cent of all complaints compared to 64.7 per cent in the previous quarter.
The SCT data revealed that complaints about death benefit distributions had increased significantly to stand at 33.7 per cent of all complaints received compared to 24.1 per cent in the previous quarter, while complaints about disability benefits had represented 10.5 per cent of total complaints.
AUTHOR
Mike Taylor
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