australian financial complaints authority

Superannuation

As the merger dust settles and a raft of regulatory changes come into effect in the next 18 months, complaints management looks to be a continued challenge for super fund...

Superannuation

AFCA chief operating officer Justin Untersteiner has told Super Review there was an “enormous increase” in complaints regarding superannuation funds in 2023 with work nee...

Superannuation

Grievances around accounts topped the list of over 5,500 superannuation-related complaints received by the Australian Financial Complaints Authority last year....

Expert Analysis

Insurance in superannuation has been through a tough period with multiple legislation changes affecting the product but the full impact remains to be seen....

Superannuation

Most complaints are related to credit, insurance claims, and superannuation with nearly 5,000 of the complaints in FY19/20 relating to COVID-19....

Financial advice

Financial firms will now have 30 days to respond when the Australian Financial Complaints Authority notifies them of a complaint. ...

Superannuation

The Australian Financial Complaints Authority has been urged identify the firms against which complaints are being made as well as their suppliers such as insurance compa...

Financial advice

The Australian Financial Complaints Authority has announced it is recruiting for a number of newly-created senior roles....

Financial advice

Industry superannuation funds are urging the Australian Financial Complaints Authority to publish data which identifies which particular types of financial services organ...

Financial advice

Consumers can expect improved justice and recourse should they be victims of wrongdoing by the financial services industry as the result of a Senate Committee report hand...

Features and Analysis

As 2018 comes to a close, the Government is gearing up for a 2019 Federal Election, and Mike Taylor writes that it’s superannuation policy report card could best be descr...

Financial advice

The Australian Financial Complaints Authority reported it received over 13,000 phone enquiries in its first month of operation, eight of which were about superannuation....

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