Superannuation trustees are on notice from ASIC to improve their internal dispute resolution systems after a targeted review of trustee compliance....

The complaints authority has received over 5,000 superannuation-related complaints last financial year and was able to close over 6,000 of its complaints....

Anne Maree Howley has been appointed as senior ombudsman for superannuation, among seven newly-created ombudsman roles....

Over 5,000 superannuation product complaints were received by the Australian Financial Complaints Authority last financial year, half of which are related to impacts of t...

The complaints authority has proposed a change to its rules to allow the Australian Financial Complaints Authority to accept and consider complaints that are not resolved...

Most issues relating to the early release of superannuation were surrounding member identification and members “jumping the gun” if their funds were not received within f...

The Government’s changes to insurance inside superannuation have been responsible for driving premium increases, not the superannuation funds themselves, according to the...

If advisers continued to follow best practices and best interests of clients, they are unlikely to be subjected to the referral of any complaints to AFCA, despite poor in...

Most complaints are related to credit, insurance claims, and superannuation with nearly 5,000 of the complaints in FY19/20 relating to COVID-19....

Financial firms will now have 30 days to respond when the Australian Financial Complaints Authority notifies them of a complaint. ...

Administration issues and group insurance top the superannuation complaints being dealt with by the Australian Financial Complaints Authority....