customer experience

Superannuation

Superannuation members will only leave a fund if it is too difficult to stay, according to findings from the University of Melbourne Business School....

People and Products

legalsuper has continued its expansion of its member service team, with financial planning and superannuation professional Sophie Harris joining the fund as a client serv...

People and Products

Sunsuper has announced it has partnered with Genesys to refresh its customer experience capabilities....

Superannuation

Equip Super has partnered with PractiFI as the multi-sector industry fund looks to expand its relationships with superannuation fund members....

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Grant Banner

From my perspective, 40- 50% of people are likely going to be deeply unhappy about how long they actually live. ...

4 months 1 week ago
Kevin Gorman

Super director remuneration ...

4 months 2 weeks ago
Anthony Asher

No doubt true, but most of it is still because over 45’s have been upgrading their houses with 30 year mortgages. Money ...

4 months 2 weeks ago

A “concerning” number of Aussies don’t know what they pay in super fees, a young super fund has said. ...

10 hours ago

The corporate regulator has shared some ‘disappointing’ findings upon reviewing the public communications of more than 20 trustees with regards to death benefits....

11 hours ago

According to the industry body, funds should have an obligation to transfer members in failing products to better-performing products in a timely way....

11 hours ago