The Government should proceed cautiously in its establishment of the Australian Financial Complains Authority lest its changes simply make the situation worse, according ...

The complexity and unanswered questions around creating the Australian Financial Complaints Authority should be cause for caution and concern....

The Government has effectively relegated the superannuation industry to being a ‘bit player’ by not adequately consulting around the establishment of the Australian Finan...

The Association of Superannuation Funds of Australia has predicted a transitionary schemozzle of four separate EDR schemes in the move to establish an Australian Financia...

The Australian Securities and Investments Commission has backed super funds having to pay for use of the new Australian Financial Complaints Authority and has argued it m...

The Federal Opposition is being pressed to have the Government’s move towards a one-stop-shop for financial services external dispute resolution sent to a Parliamentary C...

The Association of Superannuation Funds of Australia has warned the Government that rushing to the new external dispute resolution framework risks serious unintended cons...

Funding of the Superannuation Complaints Tribunal needs to be both increased and separated from that of ASIC if it is to overcome its backlog of cases....

The Government needs to address the resourcing of the SCT irrespective of any move to a new EDR model....

The Financial Services Council has suggested empowering the SCT to delegate low level disputes would help speed up resolutions....

AIST has backed the retention of the Superannuation Complaints Tribunal as the best specialist option for superannuation external dispute resolution....