CareSuper has announced the appointment of Jean-Luc Ambrosi to the newly created role of chief experience officer while Christine Nguyen has been promoted to chief risk officer.
Ambrosi was responsible for leading the digital, engagement and customer experience functions within the fund, including member communication, member education, insurance and advice.
In creating the experience portfolio, CareSuper chief executive, Julie Lander, explained this team would serve as a key enabler to support the fund’s growth ambitions whilst meeting the needs of existing members and helping them to achieve their best possible outcomes in retirement.
Ambrosi was most recently at TelstraSuper where he served as the executive general manager marketing and digital for the past 8 years. Prior to this, he held a number of senior leadership roles with Vanguard, BlackRock and NAB.
Nguyen joined CareSuper in October 2021 as the head of risk to enhance the fund’s risk capability and had experience in managing governance functions, having held a number of senior roles in superannuation, risk and compliance advisory services, consulting, and auditing.
Prior to joining CareSuper, she was the head of enterprise risk management at AwareSuper and had previously served in senior risk-related roles at VicSuper, Mercer, Insurance Australia Group (IAG), AIA Australia and PwC Australia.
Nguyen took over the role from former chief risk officer, Belinda Ray, who left CareSuper in March.
Commenting on the appointments, Lander said: “We are delighted to welcome Jean-Luc and Christine to CareSuper’s executive leadership team.
“Both are highly accomplished in their field, and I am confident that they will bring fresh perspectives and augment the strategic thinking of the fund as CareSuper embarks on the next phase of its growth.”
