UniSuper has combined with its new life insurer TAL to develop a new tool that allows members to make insurance cover changes in real time.
The tool lets members apply for insurance online and over the phone.
UniSuper CEO Kevin O'Sullivan said that, as far as possible, there would be one contact during claims processing from start to finish.
"Members expect to be able to do more online with businesses and universities moving into the digital age," O'Sullivan said.
The benefits of the insurance changes include electronic data and information exchange between UniSuper and TAL, shorter timeframes for cover changes, real time updates to improve tracking claims and improved process efficiency.
The new services began on 30 November 2013, when UniSuper started its collaboration with TAL.
