Pillar Administration has taken a hit, with Media Super having opted to appoint Mercer to provide outsourced administration and member services in a five-year contract, with transition to be completed in early 2011, Media Super has announced.
Under the agreement Mercer will provide phone-based financial advice for members and improved online facilities, especially e-commerce, according to Media Super chair Gerard Noonan.
Mercer won the contract following a competitive tender process and will be an ideal partner to help utilise the scale of the recently merged fund, Noonan said.
“Just as importantly, the Media Super Trustee Board felt Mercer would greatly enhance our growth strategy and help us achieve the best possible outcomes for members. Mercer appealed to us due to its professionalism, proven ability to innovate and its long-term commitment to the industry super fund sector,” Noonan said.
The appointment comes following a review of all major suppliers undertaken by Media Super in the two years since its formation (as a merger between JUST Super and Print Super).
