NGS Super has experienced an increase in calls to the fund’s financial advice helpline of 30 per cent each month since November 2009 after appointing an outsourced advice service.
NGS Super appointed Mercer to supply a range of outsourced services such as administration, over-the-phone advice and face-to-face planning in May 2009.
Since November the fund has received more than 1,000 calls to the financial advice service while more than 500 members have employed the face-to-face financial planning service since August.
“The demand for face-to-face advice and the speed at which members took up this opportunity has taken us by surprise,” said NGS Super chief executive Anthony Rodwell-Ball.
“While it is early days yet, we are firmly of the view that the improved engagement we’ve achieved will drive member loyalty to NGS Super.”
