Innovation and functionality focus for customer service

9 August 2016

| By Hope William-Smith |

Superannuation and investment software provider, Financial Synergy, will now deliver new fund administration functionality to support product differentiation and customer-centric services, following the release of its system update, Acurity Version 16.0.

Financial Synergy chief executive, Stephen Mackley, said that the update was in keeping with the rapidly transformative industry and would increase member service options.

"This new version of Acurity meets the challenges of innovation and legislation that super funds face daily," he said.

"[It] reflects the changing administration environment for today's superannuation funds that need to provide strategic, straight through and exception-based processing, an online presence, as well as a strategic plan to cater for mobile demands and a wider range of interactive communication features and member service options."

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For funds seeking to sustainably differentiate their product offerings, the enhancements offered by Acurity Version 16.0 are set to streamline fund administration and increase functions and flexibility, reducing overall time and effort.

"We have invested in adding even more flexibility and efficiencies into the platform for fund administrators so they can further configure our software to better suit their members' needs," Mackley said.

Acurity Version 16.0 will also include the initial workings of a technical roadmap, developed to transition the platform to a browser-based user interface in the future.

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