Superannuation funds may find the timeframes around internal dispute resolution (IDR) being halved under an agenda being pursued by the Australian Securities and Investments Commission (ASIC).
ASIC has used a further submission to the Parliamentary Committee reviewing the life insurance industry to argue for the tighter timeframes, adding that it is something it is already pressing with the Government.
"On the issue of IDR timeframes, in this submission, we propose that the Government consider whether the IDR timeframe for superannuation claims-related disputes (90 days legislative timeframe) should be more closely aligned with the 45 day timeframe in ASIC's Regulatory Guide 165," the submission said.
RG 165 covers internal and external dispute resolution for disputes about claims that are not related to superannuation.
The ASIC submission said that it was also aware of some issues relating to trustees' communication with consumers around the handling of death benefits.
"In particular, trustees may not always be providing written reasons for decisions in relation to death benefit complaints," it said.
"The provision of adequate written reasons for decisions in relation to complaints is essential for a consumer deciding whether to pursue a matter through EDR."
Michael Lovett, who left the investment firm just three months after launching its Vanguard Super offering, has taken up a chief executive role at an Australian asset manager.
The Central Bank of Ireland has granted the approval of Equity Trustees’ exit from its Irish operations, with the transaction expected to be complete on 30 April.
Super returns continued to climb in March, raising hopes of delivering double-digit returns by June depending on the performance of this next quarter.
The dedicated super fund for emergency services and Victorian government employees is under fire for unpaid entitlements to transport employees, which could exceed $40 million.
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