Rest has announced the integration of its online virtual assistant, Roger, into Google Home, in a bid to evolve service and help members connect to the fund.
The virtual assistant had been helping members who visit the Rest website and app, and would now be able to provide spoken responses to members’ commonly asked questions through Google Home.
Rest general manager of customer service, Beth Parkin, said Roger could respond to 96 per cent of questions posed to it online, and was expected to carry the same success rate through to the Google Home integration.
Since its launch, Roger had answered over 300,000 questions and its artificial intelligence capabilities would help it continue to learn over time.
“We are committed to making it easier for our members to communicate with us – now, this can be as simple as saying ‘Ok Google, Talk to Rest super’,” said Parkin.
