The Superannuation Complaints Tribunal (SCT) has reinforced that it remains open for business and able to deal with superannuation-related complaints, notwithstanding the Government introducing the legislation underpinning the Australian Financial Complaints Authority (AFCA).
The SCT chair, Helen Davis issued a statement underlining the SCT’s continued operational status at the same time as the Senate Economics References Committee began receiving submissions dealing with its review of the AFCA legislation.
A large number of those submissions are expected to reflect the earlier arguments of the superannuation industry that the SCT should remain separate from the “one-stop-shop” approach external dispute resolution approach envisaged in the AFCA bill.
In a statement issued by Davis last week, the SCT chair acknowledged that the tribunal could not receive new complaints once AFCA began receiving disputes, but noted that it would continue to resolve its existing complaints and would operate alongside AFCA for a period.
“We will continue to work with government and stakeholders to share our specialist expertise in the resolution of superannuation complaints,” Davis said.
“For now, SCT remains the external dispute resolution service for superannuation-related complaints. We’d like to assure any current and future complainants that SCT remains open for business.”
