The Future of Superannuation

Super Review, in collaboration with FST Media, is proud to bring to you Australia’s ‘must-attend’ annual event for superannuation executives.

As one of the largest and most prestigious conferences on every superannuation executive's calendar, this event will bring together more than 200 executives including Chiefs and Divisional Heads of Strategy, Operations, Technology and Member Engagement from Australia’s largest superannuation funds. 

The 7th annual conference will provide unparalleled networking opportunities and drive dynamic conversations around regulatory changes, innovative technological advancements, as well as key opportunities and challenges shaping the superannuation industry today.

Location: Swissotel, Sydney
Date: Thursday 18 May 2017
Time: Registration and arrival tea from 08:30am


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Chairperson’s Opening Remarks

Conference Chair: Nicolette Rubinsztein, Director, UniSuper, SuperEd, Actuaries Institute Australia


Unlocking the Value of Turning Data and Analytics into Insights and Action

  • How can you extract meaningful insights from data analytics to understand customer behaviours and enhance member retention?
  • Acquiring predictive intelligence to reach diverse customer segments at different life stages
  • Coupling AI and real-time data analytics to drive innovation in product design and delivery

Speaker: Todd Stevenson, General Manager, Wealth Management Marketing, Colonial First State


Digital Transformation or Business Transformation?

  • What does digital transformation mean for the superannuation business?
  • Why should you care?
  • How to measure the success of digital transformation?

Speaker: Gabriel Ponzanelli, Digital Strategy Director, Sitecore


On-stage Interview: Leveraging Digital and Robo-advice to Improve Member Engagement and Retention

  • How super funds can go on the extra mile in understanding customer needs, protecting client data and preventing cyber breaches
  • How will digital and robo-advice continue to shape super product offerings and services?
  • Using algorithmic-advice as a door opener while maintaining the advantage of human interaction

Interviewer: Nicolette Rubinsztein, Director, UniSuper, SuperEd, Actuaries Institute Australia

Interviewee: Michael Weeding, Director, Digital, AMP


Industry Presentation


Morning Tea


Digital & Member Experience Leaders Panel

  • How are super funds translating robo-advice, AI and data analytics to attract more members and improve engagement?
  • What is the next technology game changer that will revolutionise member experience?
  • Harnessing data analytics to reach and nurture relationships with the Gen-Y market
  • What are the crucial skill-sets required to ensure continuous innovation in digital customer experience for super funds?

Lachlan Hardy, Head of Digital, First State Super
Tim Anderson, Executive Manager, Marketing & Product, UniSuper
Justin Sadler, Executive Officer, Member Relationships, EquipSuper
Stuart Langeveldt, Head of Member Experience, Qantas Super



Digital Advice: Engaging All Australians

  • Reaping the benefits of digital advice as the effective and efficient solution for improved engagement
  • How to align the multiple requirements of different divisions within a fund to implement digital advice
  • Successful case studies on attracting, engaging and retaining members, and where to go from here

Speaker: Nic Pollock, Chief Executive Officer, Decimal


Transforming Member Engagement with Digital Strategies

  • Rethinking the design and delivery of digital services for next-generation members
  • Using multiple-channel solutions to communicate effectively with your members
  • How to differentiate your super fund through innovative digital customer experiences

Speaker: Shawn Blackmore, Group Executive - Service and Advice, AustralianSuper


Networking Lunch


A Post-Budget Analysis

Speaker: Sally Loane, Chief Executive, Financial Services Council


The Federal Opposition's Approach to Financial Services and Superannuation

Speaker: Senator Katy Gallagher, Shadow Minister for Small Business and Financial Services


Insurers' Panel

The Insurance in Superannuation Working Group has been established to develop new and higher standards for the superannuation industry. Senior insurance and superannuation industry executives will explain the progress which has been made and what the ultimate outcome is likely to look like.


Industry Presentation


Afternoon Tea


Economist Panel

Stephen Halmarick, Head of Economic and Market Research, Colonial First State Global Asset Management
Julian Pearce, Chair, Economic and Finance Advisory Committee, Queensland University of Technology



Industry Presentation


Custodian Panel

Competition between the major custodians has rarely been fiercer with a number of key mandates changing hands. This panel of senior custody and superannuation fund executives will discuss the factors driving competition and the increasing demands for technology and services which can only be delivered by custodians.


Chairperson’s Closing Remarks

Mike Taylor, Managing Editor / Editorial Director, Money Management, Super Review, FST Media


Networking Drinks


Close of Conference