Hi There.
I have had my BT super transfered to Mercer on the 1st of April and we were supposed to receive a package on the 1st of May giving us all the information about logging on to my new super fund. It has now been six weeks and there has been no package sent to my email and if you ring Mercer there is a waiting list of over 200 people who are concerned about their Super.
It is not acceptable from a company of this size to be treating it's new customers this way and I can assure them that as soon as my package arrives that I will be contacting my finacial adviser to organise the transfer of my super.

Regards
Lynnette.